7-Day Refund & Return Policy
Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. Please read our return policy carefully to understand what items are eligible for returns and refunds.
1. Refundable Items
Items that are eligible for a refund must meet the following conditions:
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Returns must be initiated within 7 days of the delivery date.
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Items must be in unused and original condition, with all packaging, tags, and accessories intact.
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A receipt or proof of purchase is required for all returns.
Refundable items include:
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Clothing (unworn, tags attached)
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Non-customized electronics (original packaging required)
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Home goods and decor
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Books and media (unopened, in original condition)
Refund Process:
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Contact our customer service at [contact info] to initiate your return.
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Once approved, you will receive a return label via email.
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Upon receiving and inspecting the returned item, a refund will be issued to your original payment method within 5-7 business days.
Note: Return shipping costs may be deducted from your refund, unless the item was defective or incorrect.
2. Non-Refundable Items
Some items cannot be returned due to their nature, personalization, or hygienic standards. These include:
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., skincare, hair products)
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Customized or personalized items
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Clearance or sale items
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Gift cards
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Digital downloads and streaming products
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Certain electronics once opened
Exceptions: If your non-refundable item arrives damaged or defective, please contact our support team within 24 hours of delivery to arrange an exchange or repair.
3. Exchanges
We currently do not offer direct exchanges. To exchange an item, please initiate a return for a refund, then place a new order for the desired item.
4. Return Shipping
If the return is due to a mistake on our part (e.g., wrong item shipped or defect), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fee.
5. Final Sale Items
Items marked as “Final Sale” are not eligible for return, refund, or exchange.
For any additional questions regarding our refund and return policy, please contact us at info@ofmgllc.com. We’re here to help!